Returns & Exchanges
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.
7 Days
Return Window
Original Condition
Unused & Sealed
7-10 Days
Refund Processing
Eligible for Return
You may return your order if all of the following conditions are met:
- Product is unused and in its original condition
- Original packaging, box, and seals are intact
- Return is requested within 7 days of delivery
- Product has no signs of use, damage, or tampering
- You have your order number and proof of purchase
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns for:
- Opened or used perfumes (even if only sprayed once)
- Products with broken, missing, or tampered seals
- Products with missing or damaged packaging
- Sale, clearance, or promotional items (unless defective)
- Products returned after 7 days of delivery
How to Return
Contact Us
Reach out via WhatsApp or email within 7 days of receiving your order. Provide your order number and reason for return.
Get Return Authorization
Our team will review your request and provide a Return Authorization (RA) number along with return shipping instructions.
Pack & Ship
Securely pack the product in its original packaging. Ship it back using a tracked courier service for your protection.
Receive Your Refund
Once we receive and inspect the returned item, your refund will be processed within 7-10 business days to your original payment method.
Damaged or Defective Products
If you receive a damaged or defective product, we apologize for the inconvenience. Please follow these steps:
- 1.Report the issue within 48 hours of delivery
- 2.Send clear photos of the damaged product and packaging via WhatsApp
- 3.Keep all original packaging until the issue is resolved
For damaged or defective products, we will arrange a free replacement or full refund including any shipping costs you may have paid.
Important Notes
- •Return shipping costs are the responsibility of the customer (unless the product is defective)
- •We recommend using a tracked shipping service for returns
- •Refunds are processed to the original payment method only
- •Exchange requests are subject to product availability
- •We reserve the right to refuse returns that don't meet our policy requirements
Need Help with a Return?
Our customer support team is available to assist you with any return or exchange questions.